A Note from Us

We understand that life doesn’t always go to plan—and sometimes things come up that are outside of your control. However, as a small business, managing last-minute cancellations and no-shows can be challenging. Our expert team dedicates time and care to each guest, and their time is valuable. Please take a moment to familiarise yourself with our policies around booking, rescheduling, and cancellations.

Booking Your Appointment​

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• A $100 deposit is required to secure your appointment.

• For services under $100, a $50 deposit will apply.

• Your deposit is redeemable on the day of your service.If you are on a treatment plan, your deposit can remain on file for future appointments—just let our team know at checkout.

• Pre-paid plans also require a deposit on file, which will remain active for future bookings.

• Any new appointment made without an active deposit on file will require one to be secured.

• Complimentary services (such as reviews and follow-ups) require an active deposit on your account.

 

Confirming Your Appointment

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• You’ll receive a confirmation SMS 3 days prior to your appointment.

• Please confirm by clicking the link in the SMS at least 48 hours before your appointment.

• Note: We do not receive replies to our SMS number.

To reschedule or cancel, please:

• Call the clinic

• Email us

• Message us on Instagram or Facebook

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Cancellations & Rescheduling

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• We require a minimum of 48 hours’ notice for all appointment changes, including complimentary and pre-paid services.

• Cancellations with more than 48 hours’ notice are eligible for a full refund of your deposit.

• If you cancel, reschedule, or no-show within 48 hours, your deposit will be forfeited and a new deposit will be required for any future booking.

• Missed appointments will result in future bookings needing to be fully pre-paid.

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Vouchers & Complimentary Consultations

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• Complimentary consultations and gift voucher appointments follow the same 48-hour policy.

• If you cancel within 48 hours or do not attend, the voucher or complimentary offer will be void and not redeemable in future.

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When We Can’t Treat You

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To protect your safety and ours, we cannot treat you if:

• You arrive with an active cold sore

• You’ve applied numbing cream prior to a HIFU treatment

• You have fake tan remaining on the treatment area before laser

• You are visibly unwell (e.g. cold, flu, or contagious symptoms)

In these cases, your appointment will need to be rescheduled and a new deposit will be required.

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Code of Conduct

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We are proud to provide an inclusive, respectful space for every guest—regardless of gender, race, size, religion, or orientation.

We have a zero-tolerance policy for discrimination or threatening behaviour of any kind.
Any client or staff member not upholding this standard will be asked to leave immediately.

If you ever feel we can improve our inclusivity, please let us know—we are always learning and growing.

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Payments & Pricing

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• All pricing includes GST.

• Prices are current at the time of publication and may change without notice.

• We accept cash, direct deposit, major credit cards, mobile wallets, and Afterpay.

• A 2.03% surcharge applies to all in-clinic card payments.

• To avoid card fees, we offer direct transfer—just ask our team for our bank details at the time of booking or checkout.

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Sustainability Commitment

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We are proud members of Sustainable Salons Australia, repurposing or recycling 95% of our clinic waste.

To support this initiative, a $3 Green Fee is added to each guest’s visit—helping us reduce our environmental footprint and give back to our community.

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Thank you for choosing The Skin Agencie. We’re committed to creating an exceptional experience—rooted in respect, results, and a whole lot of love.

 

With gratitude,

The Skin Agencie Management Team