Health and Safety is Our Priority


Lou and I wanted to personally assure everyone that the health and safety of all of our guests and team members  is our upmost priority ALWAYS,  and  are taking even more precautions to ensure everyone who enters our environment is kept safe and well….. 

Prior to coming in, we would like to share with you the measures we have adopted at the Skin Agencie to address the current social distancing and health safety requirements, so that everyone is safe within our clinic.  

Our clinic is just short of 180 sqm with 5 clinic rooms, which comfortably caters for up to 40 people under the current Victorian government guidelines, so please be assured we are able to operate comfortably by ensuring guests are spaced at 1.5 meters apart. 

We will ONLY be using the Buckley Street entrance for all guests to enter and exit through.


We are requesting all guests to cancel their appointment who have either:

  • Been in contact with a confirmed case of COVID-19

  • Returned from overseas in the last 14 days

  • Are feeling unwell, have a fever, cough or difficulty breathing

  • Should be self-isolating for any other reason. 

If you are impacted by these COVID related circumstances, we will waive our standard cancellation fee policy. 

Before you come in:

  • We will email you a link to your online consultation form. Please fill this in prior to attending your appointment with us.  

Upon arrival to our clinic:

  • You will be asked to register your details using our digital contact tracing app from Service Victoria.  For this, you will require the Service Victoria app on your smartphone. You can install the app from the Apple App store or Google Play store or click here to download  it.  Then, simply  point  your smart phone camera at our scan code at reception and you will automatically be checked in. 

  • Request everybody upon entry to either wash or sanitise their hands.

  • Will take your temperature upon arrival and will re-schedule anybody with a temperature over 37.5 degrees.  

  • Clients will be asked to sign a consultation agreement confirming the above items.

  • Ask you to please attend your appointment on your own without anyone accompanying you, eg children. 

  • Face masks can now be removed during facial treatments.  As per our normal practices, our therapists will wear masks at all times. 

During your appointment we will:

  • Only be accepting payments via card or Afterpay.

Along with all of the above, we will continue with our standard practices of:

  • Wiping down every surface & clinical beds with high grade disinfectant after every client

  •  Following the WHO  recommended hand washing instructions.

  • Sterilising of all equipment in between guests and using disposable towels where we can.

  • Every clinic room has hand sanitiser & Dettol Glen20 which is used after each client & used in the reception area.

Maintaining best hygienic practice is of the upmost importance to us so that our team members, guests and families can continue to visit our space with peace of mind.

We thank every one of our guests for their continued support and patience with us during this time of uncertainty. 

We would also like to show gratitude and thanks to the community for continuing to support local small businesses…

This is such a challenging time for so many and the support of our community now more than ever is paramount.


Much love and health from our family to yours.


Jules, Lou and the Skin Agencie team.